Service Level Agreements (SLAs)
Define, Measure, and Guarantee the Quality of IT Services
In enterprise IT and network management, clearly defined expectations are essential for delivering consistent, high-quality services. That’s why Service Level Agreements (SLAs) are at the core of every engagement at Logixdive. An SLA is more than a contract—it’s a measurable, enforceable commitment to reliability, performance, and accountability.
We provide meticulously crafted SLAs that align with your business priorities, operational demands, and compliance standards. Whether you’re seeking guaranteed response times, system availability, or proactive maintenance schedules, Logixdive ensures your services are always delivered with transparency and precision.
Uptime & Availability Guarantees
We define network and service availability thresholds, ensuring your systems remain operational within agreed limits.
Common metrics include:
99.9% to 99.999% system uptime
Maximum allowable downtime per month
High availability (HA) architecture support
Failover and redundancy SLAs
Response and Resolution Time Commitments
Timely response is critical during service disruptions. Our SLAs guarantee rapid incident handling across severity levels.
Example response metrics:
Severity 1 (Critical): Response in under 30 minutes
Severity 2 (High): Within 1 hour
Severity 3 (Medium): Within 4 hours
Severity 4 (Low): Within 24 hours
Resolution timelines based on impact analysis
Proactive Monitoring and Reporting
Our SLA-backed services include 24/7 proactive monitoring to identify and address issues before they impact operations.
Includes:
Real-time network health checks
Automated alerts and anomaly detection
Monthly and quarterly SLA compliance reports
Trend analysis and performance reviews
Maintenance and Patch Management Windows
We schedule regular preventive maintenance without disrupting your business operations.
Includes:
Planned maintenance windows
Security patch deployment schedules
Change management procedures
Emergency maintenance protocols
Penalties, Credits & Escalation Procedures
Logixdive SLAs include clear accountability and escalation paths in the event of service failure.
We offer:
Defined service credits for SLA breaches
Tiered escalation contacts
Root cause analysis (RCA) documentation
Service improvement plans (SIPs) for recurring issues
Why Logixdive’s SLA-Driven Services Stand Out
Certified Wireless Experts
Our engineers hold certifications in CWNP, Cisco, Aruba, and more—ensuring professional-grade planning and deployment.
Custom-Built Solutions
We tailor wireless networks to your business size, industry, and facility layout—ensuring no overkill or underperformance.
Cross-Vendor Expertise
We deploy solutions using leading vendors like Cisco, Ubiquiti, Aruba, Ruckus, Huawei, and TP-Link.
Performance and Security First
Every deployment is optimized for maximum coverage and uptime, with built-in enterprise-grade security from day one.
End-to-End Delivery
From survey to cabling to controller setup, we manage the entire lifecycle of your wireless deployment.
