Maintenance Contracts
Proactive, Reliable, and SLA-Driven IT Infrastructure Support
Your network and IT systems are the backbone of your operations—and they require consistent upkeep to stay secure, stable, and high-performing. Logixdive’s Maintenance Contracts provide structured, long-term support tailored to your infrastructure needs, ensuring minimal downtime, maximum efficiency, and peace of mind.
Our contracts go beyond reactive fixes. We offer preventive maintenance, scheduled updates, system optimization, and emergency response, all under clearly defined Service Level Agreements (SLAs). Whether your environment is on-prem, cloud-based, or hybrid, our expert teams keep it running smoothly and securely.
Scheduled Preventive Maintenance
Routine checks and servicing reduce the risk of unexpected failures and performance degradation.
Includes:
Hardware and software health checks
Patch and firmware updates
System tuning and performance optimization
Backup verification and testing
Rapid Response to Incidents and Failures
We provide guaranteed response times based on incident severity, with dedicated engineers available to take immediate action.
Response tiers include:
Critical (Priority 1): Immediate response
High (Priority 2): Under 1-hour response
Medium/Low (Priority 3–4): Same-day or scheduled
Hardware Support and Replacement Coordination
We assist with warranty services, vendor coordination, and hardware swap-outs when needed.
Support covers:
Routers, switches, firewalls, access points
Servers, storage units, and end-user devices
OEM and third-party equipment assistance
Software and Configuration Management
Maintain consistency and compliance with regularly updated configurations and validated system changes.
Includes:
Network configuration backups and version control
Change management documentation
Rollback planning for critical updates
Comprehensive Reporting and Compliance
We keep you informed with detailed reports, asset tracking, and system status summaries.
Our reports include:
Maintenance logs and work summaries
SLA adherence reports
Lifecycle status of devices
Security patch history
Why Choose Logixdive for IT Maintenance Contracts?
Certified Wireless Experts
Our engineers hold certifications in CWNP, Cisco, Aruba, and more—ensuring professional-grade planning and deployment.
Custom-Built Solutions
We tailor wireless networks to your business size, industry, and facility layout—ensuring no overkill or underperformance.
Cross-Vendor Expertise
We deploy solutions using leading vendors like Cisco, Ubiquiti, Aruba, Ruckus, Huawei, and TP-Link.
Performance and Security First
Every deployment is optimized for maximum coverage and uptime, with built-in enterprise-grade security from day one.
End-to-End Delivery
From survey to cabling to controller setup, we manage the entire lifecycle of your wireless deployment.
