Technical Support
End-to-End IT Support to Keep Your Network Running at Peak Performance
When your network or systems face technical challenges, timely and expert support makes all the difference. Logixdive’s Technical Support services provide fast, reliable, and vendor-certified assistance to resolve IT issues, reduce downtime, and maintain optimal performance across your infrastructure.
Our support model is designed for scalability—whether you’re a small business, large enterprise, or multi-site organization. We support multi-vendor hardware, hybrid environments, and mission-critical networks with precision, responsiveness, and accountability.
What we offer ?
Troubleshooting and Incident Resolution
We identify and resolve hardware, software, and network issues with minimal disruption to your operations.
Services include:
Switch, router, and firewall troubleshooting
Connectivity and bandwidth issues
Server and storage system support
Software errors and configuration issues
Endpoint device troubleshooting
Multi-Vendor Infrastructure Support
Our engineers are certified across platforms including Cisco, Juniper, Huawei, HP, Fortinet, and Microsoft.
We support:
LAN/WAN environments
Cloud-based and hybrid networks
Virtual machines and hypervisors
Wireless infrastructure and VPNs
Remote and On-Site Response Options
Depending on the issue and service agreement, we provide both rapid remote support and on-site dispatch to your location.
Benefits:
Secure, encrypted remote access tools
Flexible scheduling for on-site assistance
24/7 or business-hour coverage options
Incident escalation based on SLA severity
Proactive Monitoring and Alerting
For clients under managed support contracts, we offer continuous monitoring with real-time alerts and early issue detection.
Monitoring includes:
Uptime and performance tracking
Threshold-based alerts
Preventive action recommendations
Regular status reports
Knowledge Transfer and Documentation
We document every issue resolution and offer guidance to help internal teams avoid repeat problems and improve efficiency.
Includes:
Root cause analysis reports
Configuration backup files
Post-incident summaries
Best practice guidance
Why Choose Logixdive for Technical Support?
Certified Wireless Experts
Our engineers hold certifications in CWNP, Cisco, Aruba, and more—ensuring professional-grade planning and deployment.
Custom-Built Solutions
We tailor wireless networks to your business size, industry, and facility layout—ensuring no overkill or underperformance.
Cross-Vendor Expertise
We deploy solutions using leading vendors like Cisco, Ubiquiti, Aruba, Ruckus, Huawei, and TP-Link.
Performance and Security First
Every deployment is optimized for maximum coverage and uptime, with built-in enterprise-grade security from day one.
End-to-End Delivery
From survey to cabling to controller setup, we manage the entire lifecycle of your wireless deployment.
